Help & Support

Open the App, select your desired Mantra from the home screen, and tap the Jap button. Each tap counts as one chant. The counter will automatically track your progress towards a "Mala" (108 cycles).

The Global Handy Circle is a floating overlay that lets you count Japs while using other apps. To enable it, you must grant the "Appear on top" (System Alert Window) permission in your device settings. Once enabled, you can minimize NaamSetu and keep chanting via the floating icon.

NaamSetu uses an Offline-First Architecture. Your Jap counts are saved instantly to your device's local database (Room DB). This ensures you never lose a chant even without internet. When you go online, these counts are seamlessly synced to our secure cloud (Firebase).

Yes! Simply sign in with the same Google or Email account on both devices. Your progress, streaks, and Divine Cards will sync automatically once you are online.

If you are signed in, your data is backed up in the cloud. However, if you use the app as a guest, uninstalling will delete your local progress permanently. We recommend signing in to protect your Sadhana history.

If you manually delete your account from within the app, you may request account recovery by reaching out to our support team within 48 hours of deletion. However, please note that account restoration is not guaranteed due to various technical factors, high request volumes, or automated data purge queues. Once the 48-hour window passes or if data wiping completes, account restoration will no longer be possible under any circumstances.

Perform at least one Mala every day to maintain your streak. If you miss a day, your streak will reset unless you have a Streak Saver active. You can earn Savers through milestones or purchase them with Coins.

Aura Points reflect your spiritual consistency. As you chant, you earn Aura and Virtual Coins. These can be used to unlock Divine Cards—unique digital collectibles that represent different deities and spiritual levels.

The Leaderboard ranks users globally based on their total Jap count and Aura. It updates in real-time. To ensure fairness, we use Google Play Integrity and internal anti-cheat systems to detect and ban auto-clickers or automated scripts.

Ensure you have a stable internet connection. Sometimes it takes a few minutes for the sync to reflect on the global servers. If it persists, try restarting the app.

We use Google AdMob for monetization. If ads don't load, check your internet or ad-blocker settings. If the app freezes, please clear the app cache from Settings > Apps > NaamSetu > Storage.

Purchases are handled via Google Play Billing. If your items don't appear within 10 minutes, go to Settings and tap "Restore Purchases." If the issue continues, contact us with your Google Play transaction ID.