Help & Support

Open NaamSetu, choose a mantra and enter the Jap experience. Each valid tap counts as one Jap, and every 108 Jap completes one mala cycle.

Global Handy Circle is a Premium feature that places a small floating Jap circle above other apps. Once enabled with the required Android “Appear on top” permission, you can continue counting Jap even while using apps such as WhatsApp, Instagram or other supported screens. Jap counted through Global Handy Circle is added directly to your main NaamSetu account totals and progress.

Supported Jap activity is designed to remain resilient to temporary connectivity problems and can be synchronized when internet access is available. Online features such as Sangh, Sangam, cloud sync and some content require connectivity.

NaamSetu currently uses Google Sign-In through Firebase Authentication. Your account is connected to the Google account you choose during sign-in.

Supported Jap activity is saved locally first and synchronized with NaamSetu’s Firebase-backed cloud services when connectivity is available. This helps reduce the chance that temporary network issues interrupt your practice.

You can sign in using the same Google account on supported devices. Cloud-backed account and progress data can synchronize where the relevant feature supports it. Some local-only state may still depend on the device.

Uninstalling removes local app data stored on that device. Data already synchronized with your NaamSetu account may remain available in the cloud. Unsynced local activity may not be recoverable after uninstalling.

NaamSetu provides an account-deletion option inside the app. If you cannot access that flow, contact support@naamsetu.com for help.

Your streak is based on qualifying Naam Jap activity across consecutive days. NaamSetu tracks daily progress and may provide supported streak-protection features such as an Emergency Streak Saver.

Aura and Coins are NaamSetu progression systems. Coins can be used for supported in-app features and unlocks, while Aura contributes to your progress and social identity inside NaamSetu.

Divine Cards are devotional digital collectibles inside NaamSetu. Supported cards can be unlocked and upgraded using the app’s progression systems.

The Sangh experience lets you discover fellow seekers, follow profiles and view community rankings. Ranking logic may evolve as NaamSetu’s Aura and social systems develop.

Use NaamSetu’s subscription-management option or open Google Play subscriptions. Google Play controls billing, renewal and cancellation for supported NaamSetu subscriptions.

Google Play subscriptions use an exact entitlement-expiry timestamp. If your access expires at a particular time on the displayed date, NaamSetu may remove Premium at that exact time rather than waiting until midnight.

First confirm you are signed into NaamSetu and Google Play with the expected account, then reopen the app with an internet connection. If the entitlement still does not appear, contact support and include the Google Play order or transaction details shown in your receipt.

Some server-backed totals or leaderboard views may update after synchronization or scheduled aggregation. Check your internet connection and allow the app a little time to sync before troubleshooting further.

Ad availability depends on NaamSetu’s current ad configuration, your Premium status, Google AdMob fill and connectivity. If ads are globally disabled by NaamSetu, they should not appear at all.

Close and reopen NaamSetu first. If the problem continues, check your connection and make sure you are using the latest available version from Google Play. Avoid clearing app storage unless necessary because doing so removes local app data from that device.

Confirm the room is still active, the joining user is scanning the current room QR and both devices have internet access. Sangam is designed for nearby participants using the QR flow rather than remote invitation requests.